Average Reviews:
(More customer reviews)I purchased the Studio 17 on line from Dell.Prior to purchasing the Studio 17, I called a Dell sales representatives.I asked if I would notice a difference between the monitor on the Studio and the Dell SP2309W 23-inch monitor on my desk.I was told the difference would not be noticeable.Based on this information and my past excellent experiences with Dell machines and Dell support, I ordered the Studio 17.
I was extremely disappointed in the quality of the display on the Studio 17.It was substantially less clear than my Dell SP2309W--really not suitable for the long hours I spend on my machines.
Confident that Dell would readily take this machine back (based on my past excellent experience Dell), I called Dell's returns department.
I was informed that a 15% restocking fee would apply, that these were the rules, and that there was no one who was authorized to waive this fee.I noted that Dell's website clearly states that the fee does not apply if the "return is a direct result of a Dell error."Direct misrepresentation by Dell's sales representative would seem to fit the common sense definition of an "error."I was given a great deal of legalistic verbiage by a number of Dell employees, but no help of the sort that I would expect from Dell.I was finally referred to Dell's legal department although no address or phone was provided.I asked the simple courtesy that the return period of 21 days be extended while I pursued this option, I was told that this period was not extendable.
Dell's customer service policy appears to be Caveat Emptor.
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Product Description:
DELL NOTEBOOK STUDIO 17- Flamingo Pink, Intel Dual Core T2390 (1.86GHz), 2GB SDRAM, Glossy widescreen 17.0 inch, Intel Graphics Media Accelerator X3100, 160 GB SATA HD, 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive) , Dell 1397 Wireless-G Card, Wireless Bluetooth, Integrated 2.0M Pixel Webcam , High Definition Audio 2.0, Integrated Finger Print Reader, Windows Vista? Home Premium
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